Intranets can be great tools for business AND communication if you’re smart about content.
It’s been about 20 years since someone got the bright idea to build a website on their corporate computer network and call it an intranet. In that time, intranets have evolved from curiosities used mostly by IT professionals to become indispensable business tools.
Unfortunately, they’ve also become a source of frustration at some companies — and not just for their users.
IT gets frustrated when people complain about search and navigation.
Communicators get frustrated when people don’t read the articles. (“But I used all the right acronyms and buzzwords! And I worked for three weeks on that article about the employee awards dinner held last month!”)